We set up, staff, run and manage contact centres. You can engage us for the whole operation or ask us to handle work your existing team needs help with. We support remote teams and fully equipped, office-based contact centres. The services below can be combined as required.
We configure calling numbers and queues, connect the CRM and prepare staff through recruitment and training. After testing and launch, we manage the daily operation. Setup for an internally managed team is also available.
Explore setup and staffing
Our teams handle outbound sales, lead qualification and appointment setting, alongside inbound enquiries and follow-up administration. We agree coverage and reporting, and supervise the staff doing the work.
Explore outsourcing and management
Add an AI voice agent or connect calling to your customer systems. We can trial a particular task and test how information reaches the person responsible for follow-up.
Explore AI and contact centre technology
We look at why calls are missed, follow-up is slow or admin takes too much staff time. You receive recommendations and can ask us to help with the changes.
Explore performance improvements
Build a new workforce or strengthen the team you already have.
Agree the role and the skills it needs, including availability for the service hours. We recruit against that brief and onboard people into the operation.
Prepare new starters with product knowledge and system training, followed by supervised practice. They learn how to handle common enquiries and when to ask for help.
Staff need supervision and coaching after training ends. Our managed service can cover those responsibilities, along with rosters and quality reviews.
| Service arrangement | Business requirement | What’s included |
|---|---|---|
| Managed service | Have an external team handle customer work or run the operation. | Agents, daily supervision, quality checks and reporting for the customer work you want handled. |
| Complete setup | Start a contact centre, move a service or replace an outdated setup. | Working phones and systems, a trained workforce, tested customer journeys and support at launch. |
| Support for your team | Get help with a specific part of the operation you manage. | Recruitment, training, integration or management support alongside your existing operation. |
Dedicated team · Enquiry management · Sales handover.
Read about the projectTeam preparation · Course-specific qualification · Appointment handover.
Read about the projectDigital enquiry intake · Customer qualification · CRM-managed follow-up.
Read about the project →Sector-based prospecting · Asset qualification · Specialist sales referral.
Read about the project →Let us know what your team handles now and where you need help. We can discuss a complete operation or a smaller piece of work.
Discuss your requirementsAlex will call your phone. You can test an enquiry before speaking with us about the wider service.