Outsourced qualification and sales support.
A dedicated contact function supporting an Australian builder’s sales team.
Explore the delivered projectABOUT
About the people behind ContactCentres
ContactCentres.com.au sets up, staffs, runs and manages contact centres. We combine experience in customer-contact operations with the technical work needed to connect calling platforms and customer systems.
WHY WORK WITH USExperience in the
Experience in the
day-to-day work
Our experience includes recruiting and training Australian remote teams, running customer-contact campaigns and qualifying enquiries. We’ve organised appointment campaigns and the reporting clients need to follow up the results.
We also know how much work sits between a call and the next action. Getting useful notes into the CRM and making sure the right person receives them matters to the customer as much as the conversation itself.
BUILT AROUND REAL CUSTOMER WORK
What the team needs to do the job
Agents need to know the service they’re representing and have customer information they can rely on. They also need a manager who is available when a call becomes difficult.
Training and support during the working day
We prepare staff with product training and access to the records they need. We agree what they can do for a customer and who can help when an enquiry needs more attention.
Supervisors review the work and coach staff. Reporting gives you a way to see how the service is going and raise anything you want changed.
See the services behind the team →CUSTOMER WORK
Organisations we’ve supported.
Customer service, qualification, appointments and campaign delivery across different sectors.
Calling prospective learners before funding closed
Outbound qualification and appointment generation from a database of more than 1,000 contacts.
Explore the delivered projectWHAT YOU CAN EXPECT
Operational and technical support
We’re based in Melbourne and work with businesses serving customers in Australia and New Zealand. You can ask us to establish an operation or manage part of an existing one. We also help with staffing and systems when you want to keep management in-house.
Running the team
Our operational work covers recruitment and training, daily supervision and performance reviews. Those responsibilities are planned around the customer work, rather than treated as an afterthought.
Connecting the systems
We connect calling platforms and customer systems so information can pass between them. For work involving your technology team or a specialist supplier, we agree who will configure, test and support each connection.
PART OF EVOLVED CONTACT
Our relationship with Evolved Contact
Evolved Contact is the parent company. ContactCentres.com.au and LeadCallers are its two specialist brands, each serving a different customer need.
PARENT COMPANYEvolved Contact
ContactCentres.com.au
Sets up, staffs, runs and manages contact centres, including the systems and technology behind them.
LeadCallers
Calls leads. Straightforward lead calling, follow-up and appointment setting.
DISCUSS YOUR REQUIREMENTS
Discuss your contact centre with us
If you need a new contact centre or help running the one you have, get in touch. We’ll talk through the work and what you’d like us to take care of.
Discuss your requirementsNew
Try a live AI call Try the AI voice agent
Request a call to hear one of the tools available alongside our staffing and management services.